Financial Aid Credit Balances

A credit balance in your student account is created when you have excess financial aid remaining after all eligible charges on your account are paid in full. Credit balances will be refunded to you. However, if you withdraw from classes, your financial aid may be adjusted and you may owe a portion or all of your refund back to the University

The University starts disbursing financial aid no earlier than ten (10) days before the start of each semester, provided you have completed all required financial aid documentation and are registered for the correct number of credits.

If you have a credit balance after aid is disbursed, the Cashier's Office will process a refund. You will receive an e-mail confirming the amount of the refund and the date the refund was processed by the cashier’s office. The money will be available in your bank account approximately 3-5 business days after receipt of the email. We deposit refunds daily Monday - Friday. However your bank may not post the money to your account immediately.

Be sure to check with your bank that your funds are available in your account before you begin to write checks, pay bills or withdraw money.

Direct deposit of credit balances

To receive your credit balance quickly, sign up for direct deposit (eRefund) to your checking or savings account. Direct deposit allows your money to go straight to your bank. The University of Hawai'i highly recommends you sign up for eRefund to avoid problems with lost checks due to outdated addresses and to save a trip to the bank. Use of eRefund means fewer paper checks and conservation of valuable resources.

To enroll in eRefunds :

  • Go to
  • Type in your UH username and UH password
  • Go to View Charges/Make Payment
  • Click on "Click here to access the Student Account Home Page"
  • Click on "Refund" tab at the top of the page.

Answers to frequently asked questions about eRefunds are available at